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Leading with Head and Heart

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In Episode 21 of the Lead the Future™ podcast, Dr. Vince Molinaro welcomes Andrew Pateman, VP of People, Culture and Performance at Canadian Blood Services to discuss leadership accountability, rebuilding workplace culture in a post pandemic environment, and supporting and identifying emerging leaders within his organization.

Andrew defines how Canadian Blood Services has codified leadership principles into the values of the organization. Andrew instills a “leading with head and heart” value system approach, allowing team members to lead with empathy while at the same time maintaining commitment to ambitious goals.

Canadian Blood Services has evolved and grown during the pandemic, leveraging existing capabilities to meet expanding healthcare needs. With hundreds of new employees coming on board remotely since the pandemic started, they found it challenging to create an optimal employee experience. For Andrew, it comes down to managing a degree of flexibility, creating attractive, modern office spaces to gather in person, and develop and keeping diversity, equity, and inclusion at the forefront.

How they chose a partner to work with.

Canadian Blood Services is an early adopter of the Leadership Contract™ now referred to as their Leadership Commitments.

[At Canadian Blood Services] there are a lot of PhDs, a lot of physicians, scientists, so we have a high degree of precision around the work that we do. We’re evidence-based and data-driven. So, when we pick our partners, we pick our partners really using just two criteria. One is, are they academically legitimate? What is the intellectual underpinning of the work that they’re providing? We also very much have a bias toward leadership development experts who have themselves been leaders. Who’s done it? Who’s got the literature? Who’s got the thinking? That’s very much consistent with our culture, and why we worked with you.

Key leadership insights to listen to

  • How Canada Blood Services navigates the post-pandemic workplace, balancing flexibility, encouraging collaborative workspaces, and diversity, equity, and inclusion at work.
  • Andrew’s “head and heart” leadership style, encouraging empathy and commitment to ambitious goals.
  • The reinforcement of a sense of community within its leaders, making sure to have each other’s back, manifesting a culture of mutual accountability.
  • Andrew’s views on leadership as a practice, something you keep learning and adjusting. With so many trends and literature it’s important to learn from those with experience.

Meet the leader: Andrew Pateman, Vice President of People, Culture, and Performance at Canadian Blood Services

Andrew Pateman is a senior leader with a unique, multi-faceted experience in strategic functions, project management and core HR roles. He has spent the last 12 years at Canadian Blood Services building and maintaining a strong bench of leaders through evolving business needs.

Andrew is currently the Vice President of People, Culture, and Performance at Canadian Blood Services, a not-for-profit charitable organization that operates independently from government. Andrew joined the organization in 2011, and is responsible for strategy, enterprise projects and program management, as well as core HR functions such as employee and labor relations, total rewards, performance management, employee experience, people analytics, wellness, and employee leadership learning and development.

Show notes 

About Leadership Contract

We are Leadership Contract Inc (LCI), your partner in strategic leadership development. We help you operationalize leadership accountability at all levels of your organization so you can drive strategy, shape culture, and spark change.

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